Data Deletion Instructions

Data Covered by a Request

A deletion request may cover personal data you provided through our website, consultation form, email, WhatsApp or WhatsApp Business, social media, a connected third-party platform, or another Moontrain service. Depending on how you interacted with us, this may include:

• Your name, email address, phone or WhatsApp number, company details, and other contact information.
• Messages, consultation details, support history, and files you sent to us.
• Identifiers or profile information received from a third-party platform where you authorized an integration.
• Technical records linked to you, where they can reasonably be identified and are not required for security, legal, or fraud-prevention purposes.

How to Request Deletion

Send an email to [email protected] with the subject "Data Deletion Request" and include:

• Your full name.
• The email address, phone number, WhatsApp number, or social-media account you used to interact with Moontrain.
• The Moontrain product, service, project, form, or communication channel involved.
• A clear description of the data you want deleted, or a request to delete all personal data associated with you.

Please send the request from the email address associated with your data whenever possible. Do not send passwords, one-time codes, government identity numbers, or other unnecessary sensitive information.

Identity Verification

To protect your data from unauthorized deletion, we may ask for limited additional information to verify your identity and confirm that the request relates to you. We will only request information reasonably necessary for verification and will not use it for unrelated purposes.

If an authorized representative submits a request for you, we may ask for proof of authorization and may also verify the request directly with you.

What Happens Next

After receiving your request, we will:

• Acknowledge the request using the contact details you provided.
• Verify your identity where necessary.
• Search the systems we control for data covered by the request.
• Delete or irreversibly anonymize eligible data and instruct relevant service providers to do the same where required.
• Confirm completion, explain any data we must retain, or ask for clarification if we cannot identify the relevant data.

We aim to complete verified requests within 30 calendar days. Complex requests or requests involving multiple systems may take longer where permitted by law; if so, we will notify you of the reason and expected timing.

Data We May Retain

We may retain limited information when necessary to:

• Comply with tax, accounting, contractual, regulatory, or other legal obligations.
• Establish, exercise, or defend legal claims.
• Protect our systems, investigate fraud or abuse, and maintain security records.
• Record that a deletion request was completed and prevent deleted contact details from being re-added to marketing lists.
• Preserve data in routine backups until it is safely overwritten under our normal retention cycle.

Any retained data will be limited to what is necessary, protected from unrelated use, and deleted or anonymized when the retention reason no longer applies.

Facebook, Instagram, WhatsApp, and Other Platforms

If you interacted with a Moontrain integration through Facebook, Instagram, WhatsApp, or another third-party platform, email [email protected] using the steps above and identify the platform and account involved.

You may also remove Moontrain’s access from the privacy, security, apps, or business-integration settings of the relevant third-party platform. Removing access stops future access through that connection but may not delete information already provided to us, so you should still submit a deletion request if you want our copy deleted.

Content retained directly by a third-party platform is controlled by that provider and must be managed through that platform’s own settings or support process.

Questions or Complaints

If you have questions, believe your request was not handled correctly, or want to exercise another privacy right, contact us at [email protected]. You may also have the right to contact the relevant data-protection authority under applicable law.

Contact Us

Submit deletion requests or privacy questions to:

• CV Moontrain Teknologi Digital
• Email: [email protected]
• Email subject: Data Deletion Request
• Website: https://moontrain.io