Privacy Policy

Information We Collect

We collect the following categories of information:

• Information you provide directly — your name, email address, WhatsApp or phone number, company name, business details, and the contents of any message you send us through our consultation form, email, WhatsApp, or other channels.
• Communication data — messages, chat history, and files you share with us when communicating through email or messaging platforms such as WhatsApp Business.
• Automatically collected data — browser type, device information, pages visited, and your approximate location derived from your IP address, which we use only to select the most suitable language for you.

We do not knowingly collect sensitive personal data, and we ask that you do not send us any unless it is strictly necessary for the services we provide to you.

How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and consultation requests.
• Provide, operate, maintain, and improve our products and services.
• Communicate with you about projects, proposals, support, and service updates, including through WhatsApp Business.
• Send information that you have explicitly requested from us.
• Protect the security of our systems and prevent fraud or abuse.
• Comply with applicable legal obligations.

We do not sell, rent, or trade your personal data to any third party.

WhatsApp And Messaging Platforms

We use WhatsApp, including the WhatsApp Business Platform, as one of our official communication channels. When you contact us on WhatsApp or share your WhatsApp number with us:

• Your number and message contents are used solely to respond to you and to deliver our services.
• Conversations on WhatsApp are also governed by the terms and privacy policy of WhatsApp (Meta Platforms, Inc.).
• We will not add you to broadcast lists or send you promotional messages without your consent.
• You may opt out of receiving messages from us at any time by telling us directly in chat or by emailing [email protected].

Third-Party Services

We rely on a small number of trusted third-party services to operate our website and business:

• Web3Forms — processes submissions from our consultation form and delivers them to our inbox.
• ipapi.co — performs a one-time, IP-based lookup to detect whether to display our website in English or Indonesian.
• WhatsApp (Meta) — used for business messaging as described above.
• Hosting and infrastructure providers — used to serve our website and store data securely.

Each of these providers processes data under its own privacy policy, and we only share the minimum information necessary for them to perform their function.

Data Sharing

We only share your personal data in the following situations:

• With service providers who help us operate our business and are bound to keep your data confidential.
• When required by law, regulation, court order, or another legal process.
• When necessary to protect the rights, property, or safety of Moontrain, our clients, or others.

Data Retention

We keep your personal data only for as long as it is needed for the purposes described in this policy — typically for the duration of our communication or business relationship with you, plus any additional period required by law. When your data is no longer needed, we delete it or anonymize it.

Security

We apply reasonable technical and organizational measures to protect your personal data, including encrypted connections (HTTPS), access controls, and limiting access to your data to those who need it to serve you. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

In accordance with applicable data protection laws, including Indonesia's Personal Data Protection Law (Law No. 27 of 2022), you have the right to:

• Request access to a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data.
• Withdraw your consent to processing at any time.
• Object to or request the restriction of certain processing.

To exercise any of these rights, contact us at [email protected]. We will respond within a reasonable timeframe and in accordance with applicable law.

Children's Privacy

Our website and services are intended for businesses and are not directed at children under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can delete it.

Changes To This Policy

We may update this Privacy Policy from time to time. When we do, we will publish the updated version on this page and revise the "Last updated" date above. Your continued use of our website, services, or communication channels after an update means you accept the revised policy.

Contact Us

If you have any questions or requests regarding this Privacy Policy or how we handle your data, contact us at:

• CV Moontrain Teknologi Digital
• Email: [email protected]
• Website: https://moontrain.io